SRM Car Rentals, headquartered at Shop No. 111, Shreyansh Complex, Opp. Daya Nasta Centre, University Road, 100 Ft. Corner, Udaipur, can be contacted at 9414551250 / 9680793858 or via email at srmrentan171@gmail.com. To rent a vehicle, the customer must be at least 21 years old with a valid Indian Driving License (LMV, non-transport, at least 3 years old) and provide acceptable ID proof such as Aadhaar Card, Passport, or Voter ID. Verification takes 2–3 hours and the car will be handed over only to the booking person.

The booking process requires selecting a vehicle, choosing pickup and drop-off details, providing a valid address, and completing the payment. Bookings will auto-cancel if the vehicle isn’t picked up within 3 hours. No pickups or drop-offs are available between 9:30 PM to 7:00 AM. For late returns, if the next booking is affected, rental loss charges will apply. Extensions must be requested in advance and paid upfront.

Delivery options include Standard Delivery within 2–4 hours after confirmation, Express Delivery within 1 hour at extra charges, and scheduled Airport Delivery. Delivery is provided only after verification and agreement signing, with additional charges for remote areas. A refundable deposit will be processed within 48 business hours after vehicle return, subject to bank clearance.

Cancellation charges are as follows: 15% if cancelled more than 48 hours in advance, 30% for 24–48 hours, 60% for 10–24 hours, 80% for 2–10 hours, and 100% if cancelled within 2 hours. Payment gateway charges include 0.25% for UPI/QR and 0.40% for debit cards. In case of breakdown, customers must immediately contact SRM. If the issue is due to negligence, RSA charges will be applicable. Customers must not attempt to jump-start or drive a damaged vehicle without informing SRM.

Theft protection does not apply if the theft is caused by carelessness, such as leaving the vehicle unlocked. Cars cannot be used for commercial purposes, transporting goods, or under the influence of alcohol or drugs. Smoking or drinking in the car carries a penalty of ₹30,000. No modifications or GPS tampering are allowed, with penalties up to ₹25,000. Only the verified driver may drive the vehicle, and unauthorized use will incur penalties.

Speed limits are capped at 80 km/h for mini cars and 110 km/h for others. Overspeeding incurs ₹500 per instance, up to a maximum of ₹5,000 plus GST. FASTag toll charges will be deducted from the security deposit. Customers are fully responsible for traffic fines, tolls, and parking charges. Damage liability is capped at ₹1,00,000 except in cases of negligence such as off-roading, drunken driving, or reckless usage.

The fuel policy states that excess fuel is non-refundable, and all toll, parking, and state taxes are to be borne by the customer. Pickup and drop-off service is available within 7 km of the SRM office or the airport. Customers must inspect and click photos/videos of the vehicle before starting the trip, as any damage disputes will require photo proof from the customer. Early return or late pickup does not qualify for refunds.

By booking with SRM Car Rentals, the user agrees to all terms and conditions and is liable under these policies. In case of disputes, resolution will be carried out via arbitration in New Delhi under the Arbitration and Conciliation Act, 1996.