POLICIES & GUIDELINES
TERMS & CONDITIONS.
SRM Car Rentals, headquartered at Shop No. 111, Shreyansh Complex, Opp. Daya Nasta Centre, University Road, 100 Ft. Corner, Udaipur, can be contacted at 9414551250 / 9680793858 or via email at srmrentan171@gmail.com. To rent a vehicle, the customer must be at least 21 years old with a valid Indian Driving License (LMV, non-transport, at least 3 years old) and provide acceptable ID proof such as Aadhaar Card, Passport, or Voter ID. Verification takes 2–3 hours and the car will be handed over only to the booking person.
Notice & Acceptance: Confirmation of any booking implies full acceptance of these terms and conditions. Vehicles must only be driven by the verified renter.
01
Eligibility & Document Verification
- Renter must be at least 21 years of age.
- Original Indian Driving License (LMV, non-transport) required — minimum 3 years old.
- Valid ID proof required: Aadhaar Card, Passport, or Voter ID.
- Verification takes 2–3 hours. Vehicle is handed over strictly to the registered renter.
02
Booking, Pickup & Extension
- Bookings auto-cancel if not picked up within 3 hours of scheduled time.
- No pickups or drop-offs available between 9:30 PM and 7:00 AM.
- Rental extensions must be requested in advance and paid upfront, subject to availability.
- Unapproved late returns carry rental loss charges if the next booking is impacted.
03
Vehicle Handover & Refundable Deposit
- Doorstep and Udaipur Airport (UDR) delivery available with advance scheduling.
- Security deposit (₹5,000–₹10,000 depending on vehicle) required at handover.
- Refundable deposit processed back within 48 business hours after vehicle inspection.
04
Driving Rules & Speed Limits
- Maximum speed limit is 80 km/h on state roads and 100 km/h on expressways as per Indian traffic laws.
- Subletting, racing, off-roading (except in authorized 4x4 vehicles), or driving under influence is strictly prohibited.
- All traffic fines, challans, toll fees, and border taxes during the rental period are the renter's responsibility.
05
Fuel Policy
- Vehicle is handed over with recorded fuel level and must be returned with the same level.
- Fuel expenses are the renter's responsibility. Excess fuel is non-refundable.
Cancellation & Refund Charges
Deductions based on time before scheduled pickup
| Cancellation Notice Window | Deduction |
|---|---|
| More than 48 hours before pickup | 15% of total rental |
| 24 to 48 hours before pickup | 30% of total rental |
| 10 to 24 hours before pickup | 60% of total rental |
| 2 to 10 hours before pickup | 80% of total rental |
| Within 2 hours of pickup / No-show | 100% of total rental |
Need clarification on any policy?
Our reservation team is available every day to answer your questions before you book.